The Return of the NobelProcera Scanner
September 1, 2009
Yesterday, after much hand-wringing, I made the decision to return our new Nobel Procera scanner. If you read my recent posts reviewing the system, you know that there were a number of unfulfilled expectations with regard to the functionality of the CAD software – only two of the four basic applications worked even remotely as advertised.
It seems that Nobel Biocare made the decision to deliver the systems, complete with warts, to a select group of laboratories who were expected to operate as something akin to Beta Level 2 sites. Whether that idea wasn’t clearly communicated to me, or I didn’t understand what was being said at the time is a moot point. Once the concept was clearly enunciated, or I got the wax out my ears (you choose what you want to believe), I couldn’t really get behind the project.
The decision boiled down to the fact that Nobel Biocare has shown up late to the party, her dress is a mess, and I don’t want to dance with her if she thinks she can treat me like some lovesick, pimple-faced freshman who couldn’t get another date.
Cuz she’s wrong…
(BTW – I want to be clear that my Nobel Biocare rep – Steve Gilbert- has been nothing but professional through out this entire process. Sometimes, bad decisions are made high up the food chain with which guys in the field have to deal…)
Anyway, we’re going in another direction. More to follow -
© 2009, Jeff Saylors. All rights reserved.
Dear sir,
I have my scanner already a few weeks now and it has been explained very clearly that every module opens up acoording to a time plan. This to implement the system in the market in the best possible way. I have 6 CAD-CAM systems in my lab, and sofar this is the most professional delivery of a system in my lab. What is the problem if not every module is ready if this is said from the beginning? The technology is there, the software too.
I don’t care that it goes by a time-plan, as long as it is good when we start. Unbelievable how compagnies promised me things i could produce ‘in the future’ and we are 2 years later now and i still cannot produce it…
Nobel Biocare explained very clearly that 2009 is the launch year of the system and that they go step by step. I have no problem with this and don’t see any reason to return my scanner.
As i learned from other CAD CAM systems in my lab, patience is important, but untill now, the Nobelprocera scanner introduction in my lab is exactly according to what the reps from the compagny told me.
No problems there Jeff.
Regards,
J.K
Well, Jan – I’m happy if you’re happy. However, you said it all in your second paragraph. In addition, with the exception of of Overdenture bar program which was BioCad’s original foray into CAD/CAM software, I think the other modules are light years behind in their ease of use and fucntionality compared to other systems. As for my patience, review my post making the analogy of the purchase of this scanner with the purchase of a nice car – Who wants to spend $38K and be told, “Oh, by the way, don’t drive over 25mph for the first 6 months”?