June 3, 2010
You have to like a company the responds to your issues. Received this email from Tais Clausen of 3Shape last night regarding my issue with grouping abutments -
Hey Jeff,
Hope all is well by you?. About your issue getting the software to select the correct platform in the order form, I tried to do a similar order on my 2009 DentalSystem installation and was not able to replicate the problem directly, however it is very important to first select the implant kit and platform type (for all your abutments) before grouping them!.
Further, when selecting the kit it is important that you make sure that you have only selected the teeth (look for the red silhouette) for which you would like a particular abutment kit and platform type. When all abutments have been assigned the correct kit and platform, you can go ahead select all the items and create a group. Also in general, especially on the more complicated cases, we suggest that you check each tooth item have been assigned correctly. If you need to change kit and platform after grouping them, this is also possible, however be very careful only to select (red silhouette) the teeth for which you want a particular kit and platform.
It could probably have been designed in a more elegant and intuitive way, sorry for the inconvenience!
Best regards,
Tais Clausen
3Shape
Being that Tais is one of the co-founder’s of 3Shape, for him to take the time to personally address my problem tells me this is one company that takes customer satisfaction seriously! The rest of the industry is going to be playing catch-up for a long time…
June 2, 2010
Came in this morning to a little surprise. Thought I would pass along my story just so others don’t make the same mistake…
Last week, we received a case involving three Nobel Replace Select abutments to support a 5-unit bridge in the lower right quadrant. Two of the abutments were the RP platform, and the third was a WP.
Obviously, we want all the abutments to be parallel to each other to allow for path of draw for the bridge framework. It was my understanding, that this was the primary function of the Grouping option in the 3Shape Abutment Designer Software.
Oops.
Turns out that when I grouped the three abutments, the software changed all the interfaces to the WP platform. Since I selected the WP platform last, I had no idea that the two RP platforms had been changed, and went right ahead with scan and design process. I suppose I should have noticed the similarity of the three abutments’ sizes during the design phase, but I wasn’t looking for it and just didn’t see it.
So…
All three abutments were milled using the WP platform. I’m out $300. I have to start over from scratch, and the case is going to be late.
Damn it.
Just an FYI for those of you who have this software. If anyone knows if there’s a work-around regarding this matter, please leave it as a comment. Thanks, Jeff
May 27, 2010
fan, and I received an email from a Mr. Chris Thorman today with a link to an article he wrote concerning Mac software that is available for use in dental offices. He asked if I could pass it along, so…
http://www.softwareadvice.com/articles/medical/mac-emr-software-a-guide-to-medical-software-for-apple-computers-1051810/
May 26, 2010
Just like in real life (with my wife), I forgot my blog’s anniversary which was April 30th. Thanks to my sponsors and readers for all your support!
May 26, 2010
Okay, I’m going to give “it” one more try. On June 17/18, I will be attending a Sirona-sponsored course featuring Cerec InLab. Recently, we’ve had some clients show interest in using Cerec Connect. Given that I’ve positioned myself as being as up-to-date as I can with regards to digital dentistry, I think I owe it to them (against my better judgment) to learn all I can. I will write a nightly review of the course while I’m in Charlotte.
Dear God, Please let me find something of value over those two days…
